Hosted IVR Solutions
Exceed customer expectations with Hosted IVR Solutions
Imagine if you could minimize risk, improve performance, manage growth, and maintain business continuity regardless of unforeseen circumstances or changes in your business model. Sun IT Solutions's Hosted IVR (Interactive Voice Response) solutions go a long way in helping you do just that by optimizing your communication channels.
As customer touch-points increase, keeping a consistent and coordinated customer experience becomes more and more challenging. With Hosted IVR services, Sun IT Solutions can help you evaluate who your customers are and what they expect so you can create a customer experience that exceeds expectations. We can then provide network services, such as internet access, toll-free and local services, and call center solutions to enable multiple customer communication options.
With Hosted IVR from Sun IT Solutions, you benefit from:
- Auto-attendant and call routing - the days of a receptionist are over. Use an auto-attendant to route your incoming calls to the appropriate line or answering service.
- Robust data collection - record calls, collect responses, track results, export data, analyze metrics, and make better decisions.
- Getting your message out - send automated surveys and polls to customers, employees, and more to collect and manage data for your business.
- Customized solutions - our developers will assist in building your application from beginning to end so you get a tailor-made solution that meets your exacting needs, fits within your budget, and leaves you thrilled with the final result.
Want to know what Hosted IVR can do for you?