Managing Your Computer Network


Since the dawn of the Internet age, computer technology has changed dramatically, especially in the area of network management. In the past, if your computer had problems, your best option was to unplug it and return it to the store - signalling the advent of the ‘break-fix’ computer repairs.

Yet, despite the introduction of the much more sensible Managed IT Services, the break-fix mentality is still prevalent amongst businesses. Why is that so? Before we answer that, we need to explain a few things first.


What is the Break-Fix Philosophy?

As the name suggests, companies with break-fix plans have to wait for devices to break down before they call a technician. What this meant was when something broke down, business operations came to a grinding halt until experts found a solution - this can sometimes take days at a time.


The downfall with Break-fix: backup problems and recurring issues

In the past, technicians were only able to perform system backup tests on the day of the visit, resulting in many days of missed backups. Combine that with the time-consuming break-fix approach and what you had was reduced IT system efficiency. Today, businesses can’t afford to rely on a break-fix service model, especially since most businesses depend heavily on IT systems.


Alternatives to the Break-fix model

Even today, many small- and medium-sized businesses continue to adopt the break-fix mentality when it comes to computer repairs. Instead of waiting for a crucial device to breakdown, why not take preventative measures before something happens? That’s where Managed Services from Sun IT Solutions come in.

Managed Services software allows providers to achieve two main goals:

  1. Being notified of any potential risks as soon as possible.
  2. Ensuring the alerts they receive aren’t false alarms.

Just like any other company, small businesses rely on technology to efficiently carry out daily operations. This growing reliance calls for the need to support an increasingly complex IT environment. Oftentimes that can't be guaranteed by in-house IT personnel,especially since smaller businesses sometimes have limited tech resources.


The next generation of IT support: Cloud computing

Cloud computing, or “The Cloud” for short, has been gaining popularity over the past few years and for good reason. It is a means of delivering business IT services that are both scalable and affordable, where end users are able to choose if and when they want to deploy services. These services are available via the internet and users will be charged for what they use. The market is segmented into three main categories:

  • Public cloud - for services offered over the internet
  • Private cloud - for internal corporate operations
  • Hybrid cloud - a mixture of both both

Why the Cloud?

Firstly, you’re pretty much able to do anything and everything: Emails, websites, databases, project management, online document storage, voicemail, and the list goes on. On top of that, the cloud doesn’t have a physical infrastructure; all you need is an internet connection and you’re free to access the cloud. It’s easy to setup and quick to run. Lastly, internet standards and web services allow for full service integration

Network management is no easy feat, it requires the latest technology capable of addressing all of your business’s needs while facilitating seamless daily operations. Our team of expert technicians are more than happy to answer any questions you have about Managed Services or Cloud Computing. Let us help take you and your business to greater heights.