Hosted PBX Features
Big phone system features without the ridiculous 'big business' price tag
Sun IT Solutions’s hosted PBX solutions allow your business to eliminate the cost and complexity of hardware-based phone systems by taking your communications into the cloud. Hosted PBX is a fully scalable solution that can grow with your business so you only pay for what you need.
This solution offers a predictable, per-user pricing model with lower capital and operating expenses, while providing all the features and functionality your business needs to improve communications and enhance productivity. What's more, you’ll also be equipped with these advanced features:
Easily direct callers to different departments or employees within your company.
Set the days and times during which callers can reach your staff via phone.
See the name and number of the person calling before you answer.
Mask caller ID for privacy by blocking your caller ID information from being displayed.
Enable your staff to see in advance which department or product a caller chooses.
Listen to calls for quality assurance and speak to your staff without the other party being able to hear you.
Monitor calls for quality assurance or training purposes.
Never miss a call again with call forwarding function.
Park a call in a virtual location to allow other extension to pick up the call later.
Use a softphone (computer phone) to quickly record calls you make or receive.
Asks caller to say their name before being connected to your department for selective call answering.
Company Phone Directory
Set up a company-wide phone directory which lists contact information of commonly called clients or staff.
Hold team meetings or connect staff or clients together in a flash.
Custom Hold Music/Information
Allows music or promotional messages to be played while callers are waiting to be connected.
Route calls to different departments based on day and/or time.
Departmental Ring Groups
Enable multiple people in different departments to receive incoming calls at the same time.
Customers can enter the first or last name of an employee and be transferred to them immediately.
Direct Dial Numbers
Allow customers to reach an employee directly without having to call the company’s main phone number.
Directed Call Pickup
Pickup a call ringing on any other phone at any time.
Do Not Disturb
Route any calls to your extension to voicemail making sure you’re not interrupted.
Employee Status Indicators
Tells you whether a particular person is on the phone or receiving a call.
Calls can be sent to multiple locations at once allowing your employees to work from anywhere.
Conveniently reach any of your offices across the globe.
Find Me/Follow Me
Stay connected with everyone in your business no matter what.
Free Calls Between Subscribers
Call other subscribers for free no matter where they’re located.
Free Calls Between Staff
Make free calls to other employees simply by dialing their extension.
When a customer calls, the system “hunts” for someone to answer the call.
Keep Your Phone Numbers
Transfer your established numbers when you switched to our Hosted PBX system.
Live Call Transfers
Transfer callers from one employee to another or even to outside phone number.
Lower Hardware Costs
Our service works with existing analog phones paired with adapters, making costs much lower than traditional hardware PBX solutions.
Message Waiting Indicators
A light that flashes on your phone to let you know you have a voicemail waiting for you.
Dial employees’ extensions directly even if they’re not in the same office as you.
Multiple Phone Lines
Our plans allow you to add as many telephone lines as you like with no change to your network infrastructure.
Multiple Phone Numbers
Have as many phone numbers as you like like local numbers so customers can reach you without having to call long-distance.
No Busy Signals
We provide you with unlimited calling capacity so that customers will never hear a busy signal.
North American Long Distance
We offer long distance calls in the USA & Canada with no per-minute charges.
Online Call Records
Easily track the details of incoming and outgoing calls with our user-friendly web interface.
This allows a single employee or a group of employees to act as the operator from various departments.
This integration allows you to directly call contacts from Microsoft Outlook.
Paging & Intercom
Enables you to use built in speaker of your Hosted PBX phone to broadcast your voice to other employees.
This telephone runs on your computer using headset and allows you to make and receive calls from any location using your computer.
Special On-Hold Music
Enjoy seasonal or themed hold music for free.
Scale your number of phone lines to meet every aspect of your unique needs.
Unlimited Internal Calls
Your employees will have an unlimited number of internal calls at any time.
Each employee in your organization gets their own mailbox with notifications and storage of up to 50 voicemail messages at a time.
Voicemail to Email
Sends voicemail right to your inbox to make sure your business never sleeps.
Control virtually every aspect of your service online, at anytime from anywhere.
This allows you to make unlimited calls for your utmost convenience.