Hosted PBX Features

Big phone system features without the ridiculous 'big business' price tag

Sun IT Solutions’s hosted PBX solutions allow your business to eliminate the cost and complexity of hardware-based phone systems by taking your communications into the cloud. Hosted PBX is a fully scalable solution that can grow with your business so you only pay for what you need.

This solution offers a predictable, per-user pricing model with lower capital and operating expenses, while providing all the features and functionality your business needs to improve communications and enhance productivity. What's more, you’ll also be equipped with these advanced features:


Easily direct callers to different departments or employees within your company.

Business Hour

Set the days and times during which callers can reach your staff via phone.

Call ID

See the name and number of the person calling before you answer.

Call Block

Mask caller ID for privacy by blocking your caller ID information from being displayed.

Call Labels

Enable your staff to see in advance which department or product a caller chooses.

Call Mentoring

Listen to calls for quality assurance and speak to your staff without the other party being able to hear you.

Call Monitoring

Monitor calls for quality assurance or training purposes.

Call Forwarding

Never miss a call again with call forwarding function.

Call Park

Park a call in a virtual location to allow other extension to pick up the call later.

Call Recording

Use a softphone (computer phone) to quickly record calls you make or receive.

Call Screening

Asks caller to say their name before being connected to your department for selective call answering.

Company Phone Directory

Set up a company-wide phone directory which lists contact information of commonly called clients or staff.

Conference Calling

Hold team meetings or connect staff or clients together in a flash.

Custom Hold Music/Information

Allows music or promotional messages to be played while callers are waiting to be connected.

Day/Night Modes

Route calls to different departments based on day and/or time.

Departmental Ring Groups

Enable multiple people in different departments to receive incoming calls at the same time.


Customers can enter the first or last name of an employee and be transferred to them immediately.

Direct Dial Numbers

Allow customers to reach an employee directly without having to call the company’s main phone number.

Directed Call Pickup

Pickup a call ringing on any other phone at any time.

Do Not Disturb

Route any calls to your extension to voicemail making sure you’re not interrupted.

Employee Status Indicators

Tells you whether a particular person is on the phone or receiving a call.

Employee Mobility

Calls can be sent to multiple locations at once allowing your employees to work from anywhere.

Extension Dialing

Conveniently reach any of your offices across the globe.

Find Me/Follow Me

Stay connected with everyone in your business no matter what.

Free Calls Between Subscribers

Call other subscribers for free no matter where they’re located.

Free Calls Between Staff

Make free calls to other employees simply by dialing their extension.

Hunt Groups

When a customer calls, the system “hunts” for someone to answer the call.

Keep Your Phone Numbers

Transfer your established numbers when you switched to our Hosted PBX system.

Live Call Transfers

Transfer callers from one employee to another or even to outside phone number.

Lower Hardware Costs

Our service works with existing analog phones paired with adapters, making costs much lower than traditional hardware PBX solutions.

Message Waiting Indicators

A light that flashes on your phone to let you know you have a voicemail waiting for you.

Multiple Offices

Dial employees’ extensions directly even if they’re not in the same office as you.

Multiple Phone Lines

Our plans allow you to add as many telephone lines as you like with no change to your network infrastructure.

Multiple Phone Numbers

Have as many phone numbers as you like like local numbers so customers can reach you without having to call long-distance.

No Busy Signals

We provide you with unlimited calling capacity so that customers will never hear a busy signal.

North American Long Distance

We offer long distance calls in the USA & Canada with no per-minute charges.

Online Call Records

Easily track the details of incoming and outgoing calls with our user-friendly web interface.

Operator Extensions

This allows a single employee or a group of employees to act as the operator from various departments.

Outlook Integration

This integration allows you to directly call contacts from Microsoft Outlook.

Paging & Intercom

Enables you to use built in speaker of your Hosted PBX phone to broadcast your voice to other employees.

Soft Phones

This telephone runs on your computer using headset and allows you to make and receive calls from any location using your computer.

Special On-Hold Music

Enjoy seasonal or themed hold music for free.

Unlimited Scalability

Scale your number of phone lines to meet every aspect of your unique needs.

Unlimited Internal Calls

Your employees will have an unlimited number of internal calls at any time.


Each employee in your organization gets their own mailbox with notifications and storage of up to 50 voicemail messages at a time.

Voicemail to Email

Sends voicemail right to your inbox to make sure your business never sleeps.

Web Interface

Control virtually every aspect of your service online, at anytime from anywhere.

Unlimited Subscriptions

This allows you to make unlimited calls for your utmost convenience.

Contact us today.